BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I will never go there again I've also filed a lawsuit to recover some of my vet bills I would not recommend this place and from reading some of the other post on google there a lot of people having the same problem so it's not just meīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I asked how long this has been going on they told me a week I said why didn't you call me a week ago. I had a cat there a few weeks ago they called me and told me she was sick had snot coming out of her nose and wasn't eating. I've also had problems with them overdosing him on medication or not giving it to him at all. They never called and told me anything nor did they say anything to me when I picked him up. There have been at least two occasions I've picked him up and he was really sick and he ended up having to go to the emergency room and had kennel cough and diarrhea and he was lethargic and wasn't eating. I don't have that problem with him at home all that means is there not letting him out. Then her manager Kelly chimed in and told me that my dog was a pain for them to take care of because he laid in his pee and they had to clean them before I pick him up. When I arrived she tried to overcharge me and when I complained about it she got angry and rude. This last visit in March was the last straw. I continue taking my dog there because he's old and cranky and doesn't get along with a lot of people and he tolerated the people there. The previous owner passed it on to his daughter Amy and things have gone downhill every since. We require that all patients are current on vaccinations, so please make sure we have your pet's most recent records! If your pet is not a patient of Towne and Country Animal Clinic you will need to provide a copy of current medical records.ĭ og s are required to ha ve a current exam, Negative Fecal test, Rabies, DHPP and Bordetella va ccines.Ĭats are required to have a current exam, FVR CP C and Rabies vaccines.I have been going there four years. All medications for your pet must be in the original container. Inform receptionist of all food and medications being left. Please know what type of food your pet is on as we notate it in the chart incase there are any issues. ![]() If the pet is on a special diet, please bring it with you. If you are bringing your own food, please clearly label with your pets name in a sealed bag or container, or the original packaging. We are closed daily from 12:30 pm to 1:30 pm, there are no boarding drop off or pick ups during this time. There is also a $5.00 discount when grooming is done while boarding. Pets who have grooming services while boarding receive the last day of boarding for free and pick up later in the day. Pick up is before noon each day (to not be charged for that day) unless your pet stays for grooming. The receptionist will confirm your pick up dates and review feeding instructions and any belongs or special instructions. Please arrive for drop off at your scheduled appointment time. This is a regular examination fee to ensure that they are healthy or so we can be aware of any heath issues. We require that all new pets be examined by our doctor preferably prior to, or if need be at the first boarding and then yearly thereafter. While we prefer to board pets who are current patients of Towne and Country, when space allows, we will board new pets who are not our patients. Ask about our grooming services to pamper your pet before they come home! We have a full time veterinary staff on the premise to care for all your pets' needs while you are away. Cats are in individual kennels, and are checked on throughout the day as well as brushed daily. ![]() All dogs are taken out individually, multiple times a day in our fully fenced exercise area. ![]() ![]() All kennels are heated and air conditioned, and we feed the Royal Canin line of dry foods to the pets while they stay with us. ALL KENNELS ARE HEATED AND AIR CONDITIONEDĪt Towne and Country Animal Clinic we have a fully staffed kennel, and we take pride in the quality care we give our guests.
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